When I purchased online for four people, the online system somehow doubled the coverage for same four people. I called the customer service immediately. Luckily, I got through to an agent who understood right away what had happened. It was a computer glitch she said and she apologized. At the same time she offered to cancel the policy for a full refund and offered to help me to get a new policy. She was doing her job -however, her mannerisms and her kindness made me relax quickly rather than getting upset and frustrated. I ended up asking her name. Agent Estelle Malveda. She was the best agent I encountered on the phone after purchasing anything online. Trawick company is lucky to have her as an employee.

Jesse Matas who sold me the policy was great.

Ashley was very helpful and very pleasant❣️
I tried to leave a rating of 5 after our phone conversation on the automated system but I’m not sure if it took my response because the automated question kept repeating the questions. My answer was a 5 for the 1-5 , 5 being good!

Tried to buy online but would not work, your agent via the phone was VERY helpful.

Good information...confirmation ended up in Junk folder...had to call for help. Very pleasant and helpful.

Wonderfully professional and compassionate during a difficult time in our lives. Very affordable.

Trawick Customer Service is always excellent

Website was easy to use

I had this policy for several years but let it lapse when I had no travel plans. Was having trouble finding the plan and your CS agent helped. Thank you.

No hassles, no fuss just a quick and efficient experience.

I like the website upgrade. It added a filter feature so that I could look at only policies with primary medical coverage. The compare feature is also extremely helpful. I used to have to do both by hand to review policies and see if there were changes since the last time(s) I purchased.

I just bought the travel insurance. I hope I will not use it.
Easy and fast to purchase it online.
Received the email confirmation immediately.
Thanks!

Simple and easy process.

The agent was very patient and helpful!!

The customer agent was very helpful. She answered a lot of questions and was very patient. I appreciate good customer service.

Very easy purchase from your web site.

Very easy process with ability to customise and great value!! I would highly recommend and will use for all my trips!

Quick & Easy Service was VERY helpful to complete.

Needed help from Customer Service. Your CSR was very helpful.

Reviewed the annual policies online and compared with annual policies of other companies. Find Trawick to be the best coverage for our needs. We travel frequently overseas for our tour company and need not only medical coverage with cancellation as well . Purchase online was easy and clear.

It was very easy to purchase the insurance online.

I reviewed the policy on the day I purchased it. I had a few questions which I emailed to Customer Service. My questions were answered in less than 24 hours, and the answers were to the point and clear.

Website is good, not great.
Recommend establishing an account prior to purchasing insurance.

All went well with your customer service people. Very helpful. Easy to buy. Covers our needs and competitive. Thanks

The representee was very easy to communicate with and knowledgeable. He answered all my questions and got me the policy I needed.