Novice on internet website, it took me about 5 minutes to figure how to enter the travel dates able to do the start date but had issues with the end date, kept faulting to start date.

The service is excellent, and the process is user-friendly.

Good services

My 1st time 4 international travel & purchase of any separate travel ins. After failed attempts 2 contact 2 other insurers(only able 2 access standard online quotes) & difficult, unsatisfying contact w/ 1 other, I was so pleasantly surprised w/ my easy, informative & efficient contact w/ Trawick Intrnat. that I was confident 2 make this purchase(then immediate confirm & follow-up)!

Both telephone reps were excellent
Helpful and patient

Easy to get a quote in my account and pay! Will use you for my trip in 2025 too!

Easy to purchase

Excellent and affordable

This is my 3rd time purchasing coverage from Trawick for my travels abroad and the process is always seamless and straight forward.I have and will continue to recommend them.

Customer service was very courteous, helpful, and professional.

your agent was very helpful and easy to work with.

Very useful friendly.

It was very easy to navigate. User Friendly

I always use them because they are the best.

The online tool was very clear and easy to use. All necessary information was clearly indicated. Navigation of the website was very smooth… well designed!

It was easy buying policy online.

Talked with a young man named Cole---very pleasant and helpful!!!!

I haven’t received the confirmation email

I spoke to Sarynna - & she was very friendly & helpful in providing the info I needed to make my decision about medical travel insurance, which I did purchase from her, on the phone, for myself & my husband.

Ashley was very helpful as have been all Trawick folks I've talked with in the past. Very knowledgeable and courteous

The website is very hard to work with, it didn't register my dates correctly, had to redo several times.

When I purchased online for four people, the online system somehow doubled the coverage for same four people. I called the customer service immediately. Luckily, I got through to an agent who understood right away what had happened. It was a computer glitch she said and she apologized. At the same time she offered to cancel the policy for a full refund and offered to help me to get a new policy. She was doing her job -however, her mannerisms and her kindness made me relax quickly rather than getting upset and frustrated. I ended up asking her name. Agent Estelle Malveda. She was the best agent I encountered on the phone after purchasing anything online. Trawick company is lucky to have her as an employee.

Jesse Matas who sold me the policy was great.

Ashley was very helpful and very pleasant❣️
I tried to leave a rating of 5 after our phone conversation on the automated system but I’m not sure if it took my response because the automated question kept repeating the questions. My answer was a 5 for the 1-5 , 5 being good!

Tried to buy online but would not work, your agent via the phone was VERY helpful.